We hand over your order on the same or next business day (Mon–Fri) to the shipping provider you selected. Orders with UPS Express or UPS Express 12:00 placed before 3 pm will be shipped the same business day. The delivery time is then calculated based on the shipping zones listed here (DHL: Mon–Sat | UPS: Mon–Fri).
During new drops, delivery may take slightly longer due to high demand. We kindly ask for your understanding.
As soon as your order is ready for dispatch, you’ll receive a shipping confirmation with a tracking link via email. You’ll also get a separate email from DHL or UPS with an estimated delivery date and flexible delivery options.
Please also check your spam folder.