You can cancel and return your order, or parts of it, within 14 days of receiving your items.
Please include the delivery note (I’ve lost my delivery note) that came with your parcel, and use our returns portal to generate your return label. Return shipping costs are borne by the customer and will be deducted from your refund:
- Germany: €4.99 – Choose store credit as your refund method and your return is free.
- Zone A: €9.99
- Zone B: €12.99
- Zone C: €14.99
- Zone D: €24.99
Returned items must be in proper condition: unused, unwashed, not wrinkled, not worn or sweaty, free from deodorant or perfume, and treated with esteem – carefully packaged and well protected.
We reserve the right to reject returns that are sent back late or not in acceptable condition. However, these conditions are not mandatory requirements for the valid exercise of your statutory right of withdrawal.
The refund will be issued via the original payment method used for your order. Please note that it may take a few days to process the return once received.
Zone A:
Belgium
Luxembourg
Netherlands
Czech Republic
Austria
Zone B:
Rest of the European Union
Zone C:
United Kingdom
Switzerland
Liechtenstein
United States
Canada
Mexico
Zone D:
Rest of the world